ICT Helpdesk Assistant Job at UNICEF

Website United Nations Children’s Fund (UNICEF)

The UNICEF has published a job vacancy announcement on 20th May 2022 for qualified Ethiopians to fill in the vacant post of ICT Helpdesk Assistant to be based in Addis Ababa, Ethiopia.

Recruiter United Nations Children’s Fund
Position ICT Helpdesk Assistant
Location Addis Ababa, Ethiopia
Country Ethiopia
Total Vacant Post N/A
Qualification University Degree
Experience Required Minimum Five years
Application Deadline 9th June 2022

UNICEF Job Vacancy 2022

How can you make a Difference: The ICT Helpdesk Assistant will be responsible for the following Duties:

  • Provide Tier1 user support to all users on their requests and incidents in collaboration with the Helpdesk Assistant.
  • Imaging and configuring laptops to users as per the ICT standards set and Checklist developed
  • Support on meetings and conferences requests
  • Assist in receiving and registering user requests on the service gateways ICT-related issues and /or requests.
  • Installing the user laptop and gadgets in the respective working station (Dockers, monitors, etc.)
  • User requests processing on service gateway (Open to resolution stage)
  • Ensure all requested users’ tickets status are updated (on hold, resolved, or closed)
  • Assist in receiving new ICT equipment from Admin for configuration custodianship
  • Any other duties assigned by the supervisor.

Position in Organization:

  • INTERNSHIP – ICT Helpdesk Assistant
  • Job no: 551058
  • Contract type: Internship
  • Duty Station: Addis Ababa
  • Level: Internship
  • Location: Ethiopia
  • Categories: Information Communication Technology
  • Deadline: 9th June 2022


  • University Degree.


  • Minimum Five Years Experience.

How to Apply UNICEF ICT Helpdesk Assistant Jobs 2022

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://jobs.unicef.org/cw/en-us/job/551058

The Closing Date: 9th June 2022.

Only shortlisted candidates will be contacted for interviews.